44th Ward Service Organization

311 was created in 1999 as a "one-stop shop" for Chicagoans, as a way to provide faster service for Chicago residents and to cut down on the non-emergency calls to 911.

311 has four functions:

• Create city services requests

• Provide information on city events and programs

• Provide people a place to make non-emergency police reports

• Serve as a backup facility for 911

Each Service request is given a Service Request Number (SR#) as an easy way to track the progress of the request
The 311 Center is open 24/7, and receives over 8,000 calls a day. For people who are calling from a non-Chicago phone number (about a Chicago address), they can call (312) 744-5000.

What are some of the examples of the city services that can be taken care of through 311?

Some of our most common requests that 311 can solve include:

• An alley/street/traffic light that is out/not working properly

• Rats

• Sewer problems

• Abandoned car

• Graffiti

• Potholes

• Additional garbage can

• Garbage pick up

• Tree trim, among many others

How does it work?

A request can be made either by a constituent calling 311, going to 311's website, calling their Alderman's office (44th Ward service office number: (773) 525-6034), or calling a particular City Department. Once a service request is created, it is given an SR# and routed to the proper department, transmitted into a work order, and then city crews are dispatched to inspect and fix the problem.